Frequently Asked Questions
Everything you need to know about bringing Valencia home.
What is the estimated delivery time for furniture items?
Standard furniture delivery typically takes 7-14 business days. Custom-made or upholstered pieces may require 4-6 weeks for production and shipping.
Do you offer White Glove Delivery services?
Yes, we offer White Glove Delivery for an additional fee, which includes room-of-choice placement, professional assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most unused items within 30 days of delivery. Please note that custom orders and final sale items are not eligible for return.
Are your wood products sustainably sourced?
Valencia is committed to sustainability. All our wooden furniture is crafted from FSC-certified timber and finished with eco-friendly, low-VOC stains.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.
Do you provide fabric swatches before I purchase a sofa?
Absolutely. You can order up to five fabric or leather swatches for free through our website to ensure the color and texture match your home perfectly.